Refund Policy
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Our Refund Policy
The Winners Club subscriptions are billed in arrears on the 1st of each month. Because our tips are delivered digitally and immediately upon subscription, we generally do not offer refunds for subscription periods already paid.
First Month
There is no charge when you first join — your first bill arrives on the 1st of the following month. If you cancel before the 1st, nothing is charged. If you were charged in error, please contact us within 14 days at support@thewinnersclub.world and we will review your case promptly.
Exceptional Circumstances
We assess refund requests on a case-by-case basis. If you believe you have been charged in error, or if there has been a technical failure that prevented you from accessing the service, please contact us at support@thewinnersclub.world within 14 days of the charge. We aim to resolve all disputes fairly and promptly.
Cancellation
You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period — you will retain full access until then. To cancel, log into your account and select 'Cancel Subscription', or email support@thewinnersclub.world.
Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable consumer law. If you have a concern about your rights, you can contact Citizens Advice (citizensadvice.org.uk) or the Competition and Markets Authority (gov.uk/cma).
Contact
For any refund or billing queries, please email support@thewinnersclub.world. We aim to respond within one business day.